Events – Terms & Conditions
Please let us know as soon as possible if you are unable to use a ticket allocated to you; there is often a waiting list for returns.
Refunds are not available:
- For any event costing £15 or less.
- When a place is cancelled fewer than ten working days before the event.
- Where the Group has had to bear the cost of a ticket and has been unable to resell it.
If you are eligible for a refund, please contact the office; otherwise we will treat your payment as a donation. For those tickets eligible for a cancellation refund, an administration fee of 20% of the ticket price will be charged.
Please note that the different cancellation and refund policies may apply where separate booking forms are used (e.g. for overseas and some overnight trips). Please ensure that you check the policies on those forms as they supersede those stated here.
All ticket prices include VAT.
Members and guests participate in events at their own risk. The group reserves the right to cancel, postpone or alter the content of an event.
Please note that country events are normally arranged on the basis of group travel by coach from a local train station. The majority of owners of private houses we visit discourage access by private car. If you plan to arrive by car, please let us know beforehand.
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